Returns and Refunds
The following return policy applies to orders within India only. We offer a 15 day no questions asked return policy. Please note that 15 days are counted from the date you receive your order.
Here's a step-by-step guide on how to request for a return:
Visit the 'my Account' section & select the order placed (number) that you wish to return
- In case there is more than 1 item in the order placed, choose from the items listed to select the items you wish to return and activate a Return Request.
- Send your package to the address listed on the invoice.
- Shipping fees is to be borne by the customer if opted for credit or a refund
- A refund is processed only if all of the items purchased are returned in their original condition. Be sure to include any packaging, warranty cards, and all other accessories in your box.
- For your protection, we recommend that you insure your package against loss and request a delivery confirmation. Save your shipping receipt until you receive your merchandise credit or refund.
- We will send you an email letting you know when we have received your return. Then, once it's accepted and processed, you'll see merchandise credit appear in your account within 10 business days, if you choose merchandise credit. If you opt for cash back, we'll refund your original form of payment (minus the cost of return shipping) in 15 business days.
- In the unlikely case of you receiving a wrong product, or a product that is different from the one ordered, The Celebrity Store will refund the entire amount to you along with the correct product being shipped across, with all shipping costs being borne by The Celebrity Store